Ace37 Privacy Policy — Your Information Is Fully Protected

Ace37 is a trusted online gaming platform built for players in Bangladesh. We believe that every user's privacy is a fundamental right, and protecting that right is ace37's responsibility.

This privacy policy explains what information ace37 collects about you, why it is collected, how it is stored, and under what circumstances it may be shared with third parties. We want you to use ace37 with complete transparency.

This Privacy Policy applies to the ace37 website, mobile app (where applicable), and all related services. It operates in conjunction with ace37's Terms & Conditions.

Ace37 collects three types of information — what you provide directly, what is gathered automatically through your use of the platform, and what is received from third parties.

Information You Provide Directly

• Full name & date of birth
• Mobile number & email address
• National ID (NID) or passport number (for KYC verification)
• Mobile banking number (Mobile Pay, Nagad, Rocket)
• Login password (stored in encrypted form)
• Messages and complaints you send via support chat

Automatically Collected Information

• IP address & device information (OS, browser, model)
• Login Time, Logout Time & Session Duration
• Game history and betting amounts
• Records of deposit and withdrawal transactions
• Time spent on each page of the site
• Data Collected via Cookies & Tracking Technologies

Ace37 uses your information only for specific, legitimate purposes. We never sell your data or use it unnecessarily.

• Account Management: For registration, login, and identity verification
• Payment Processing: To process deposits and withdrawals securely
• Customer Support: To address your complaints and queries
• Security Assurance: To prevent fraud, money laundering, and cyber attacks
• Personalization: To show you relevant games and offers
• Marketing: To inform you about bonuses and promotions (you can opt out at any time)
• Legal obligation: To comply with lawful requests from government or regulatory authorities
• Service improvement: For analytics to help improve the ace37 platform

Ace37 uses industry-leading technology to keep your data secure. The following security measures are actively in place across our servers and databases:

• 256-Bit SSL/TLS Encryption: All data transfers are fully encrypted
• AES-256 Data Encryption: All sensitive data stored on our servers is encrypted
• Firewall & DDoS Protection: Servers are protected against external attacks
• Two-Factor Authentication (2FA): Extra Layer of Account Security
• Regular security audits: Systems Are Regularly Audited by Third-Party Experts
• Restricted access: Only authorized personnel have access to specific data

Ace37's data centers operate in compliance with international security standards (ISO 27001). That said, no system on the internet is completely impenetrable — so you also have a responsibility to keep your password secure.

Ace37 never sells your personal data. However, certain information may be shared with third parties in the following limited circumstances:

• Payment processor: Mobile banking providers such as Mobile Pay, Nagad, and Rocket receive the necessary information to process transactions
• Game Providers: ace37's game partners receive only gaming-related data — no personal identity information
• KYC Verification Services: Necessary information is shared with authorized providers for identity verification
• Law Enforcement: Information is disclosed when required by a valid court order or government directive
• Fraud Prevention Services: Limited data shared with specialist cybersecurity firms

Ace37 uses cookies and similar technologies to enhance your experience on the website. Cookies are small data files stored in your browser.

Types of Cookies Used on ace37

• Essential Cookies: For login sessions and security — these cannot be disabled
• Functional Cookies: To remember your preferences (language, settings)
• Analytics Cookies: To understand which sections of the site are used most
• Marketing cookies: To show you personalized ads (you can opt out at any time)

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of ace37.

As an ace37 user, you have several important rights over your own data. To exercise any of these rights, contact our support team at any time.

Ace37 is strictly for individuals aged 18 and above. ace37 does not knowingly collect any data from minors.

• Age is verified at the time of registration
• Age Verification Through KYC
• If an underage account is identified, it is closed immediately
• All data related to minors is permanently removed from our systems

Ace37 reserves the right to update this privacy policy as needed. Changes may be prompted by:

• Launching new services or technologies
• Legal or regulatory changes
• Need for security improvements
• Based on User Feedback & Complaints

For significant changes, ace37 will notify you at least 14 days in advance via email or platform notification. For minor changes, only the "Last Updated" date at the top of this page will be revised.

Continued use of ace37 after any policy changes takes effect will be considered your acceptance of the updated terms.

For any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact ace37:

• 📧 Email: support@ace37.net
• 💬 Live Chat: Available directly on the ace37 platform, 24/7
• 📋 Request form: Log in to your account and use the "Privacy Request" option